Privacy Policy

Effective Date: May 19, 2025

At Milan Smart Gear, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our store, use our website, or interact with our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name
Phone number
Email address
Billing and shipping addresses
Payment details (processed securely via third-party gateways)

b. Non-Personal Information

IP address
Browser type and version
Pages visited and time spent
Device information

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Respond to inquiries and provide customer support
Improve our products, services, and website
Send order updates and marketing communications (with your consent)
Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

Payment processors (e.g., M-Pesa, card services)
Shipping and delivery partners
Third-party service providers for analytics, marketing, or customer service
Law enforcement if required by law or to protect our rights

4. Data Security

We implement reasonable and appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance your browsing experience
Remember preferences and cart items
Analyze traffic and usage patterns

You can control cookie preferences through your browser settings.

6. Your Rights and Choices

You have the right to:

Access, correct, or delete your personal data
Opt-out of marketing communications at any time
Request data portability or restriction of processing

To exercise these rights, contact us at milansmartgear254@gmail.com.

7. Children's Privacy

Our services are not intended for children under 13 years. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Milan Smart Gear

Posta Building, Shop 10E, Tom Mboya Street, Nairobi

Phone: +254705177597

Email: milansmartgear254@gmail.com